Pawzaway
Dataweb Inc. Contact Us
Domestic OrderingORDER WITH CONFIDENCE
|
We take good care of our customers and it shows.
|
HOW TO ORDER
- Simply insert the quantity of any items you wish to order in the "Quantity" field and click "Buy Now!" That will transport you and your desired item to the secure shopping cart where you can see and/or adjust the items you have selected for purchase.
- Once at the secure cart, you can preview your order as it accumulates (including normal ground shipping charges to lower 48 US) and then return to the page you were shopping.
Any items that are heavy, bulky or packed unusually will show addtional shipping charages in their descriptions and that cost will be added into the cost of the item in the order cart.- When you are satisfied with your purchases and wish to have the order processed, proceed to checkout.
SECURITY
Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption
and secured by one of the most trusted names in web transactions. To make your browsing super fast, you will see the locked padlock only when necessary - when you reach the section of the order where you are asked to input your personal information. No intruders can ever view your personal details - EVER!HOW TO PAY FOR DOMESTIC ORDERS
CHARGE: For most orders, we accept Visa, MasterCard, Discover, and American Express.
CHECKS: Personal checks, money orders, cashier's checks, business checks, and government or institution-issued checks are accepted for the EXACT amount of the purchase including any shipping and handling charges. We reserve the right to hold your order until your cashier's check, money order, or wire transfer is guaranteed.
Make checks payable to and send checks to:
Data Web, Inc
2110 Slaughter Lane, #110
Austin, Texas 78748
COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery",HANDLING/SERVICE CHARGES
Although we must always charge shipping (above), there are NO extra service charges on orders over $25.00 shipped throughout the US or US territories by our usual means of shipping.
- Orders under $25.00 may incur a $3.00 service charge.
We would love for you to order anything you like. Even the smallest orders are important to us. However, because our prices are discounted, and in order to keep our prices to you at the lowest possible level, we must charge a $3.00 service fee on orders under $25.00.
PRICE CHANGES
Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our internet catalogue are kept current on a daily basis and are rarely different than the site shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.
Prices in our printed catalog are sometimes not as current as we'd like due to the fact that print is impossible to change after it is printed. Prices on the internet will always be more current than those of the printed catalog and will be deemed to be the right price regardless of the printed materials.BACKORDERS AND DISCONTINUED
From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5-10 working days of the date of your order.
- There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
- The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
- Transportation strikes, natural disasters, etc.
If we don't anticipate being able to restock quickly enough to meet the 10-working day limit, your order may be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized-backordered items (those marked with *'s or ++) will be charged the actual freight when they are shipped.
If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
You will receive a notice on your emailed invoice indicating the dispensation of any items not shipped.SIZES
No two animals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit for your individual pet.
Bedding is sized as human linens are sized - before the seams are sewn and the item is stuffed. Therefore, when the item is stuffed, it's apparent length and width may seem smaller than the un-stuffed dimensions.
Collars are different from different manufacturers. Some print a measurement that is from tip of buckle to tip of material. Others measure from middle of buckle to longest hole. We try to make this clear on the site and give you a general idea of how to measure to get a good fit. Of course, the fit is not exact nor guaranteed due to the variation in individuals. If your pet is likely to gain weight or grow, you will also want to plan a little extra growing room.
All dimensions are approximate. We try to be as accurate as possible but do not guarantee precision beyond accuracy within an inch or so.TAX
Retail tax is charged only to shipments shipped to or ordered by persons living in Texas. Even Texas residents can save on taxes! Our tax rate is 7.25%!SPECIAL ORDERS?
Some items are available but not stocked by our warehouses. They can be ordered from the manufacturers and shipped either through our warehouse or direct from the manufacturers to you. These items take a little more time to coordinate and ship, may incur an extra handling charge, and are non-returnable items.
Any warranty or shipping damage issues are also worked out through the manufacturer directly.
If you have ascertained the availability of the item by search through our web site or e-mail search department, you may order it directly on line (if listed) or by telephone: 1-512-282-3003.
SHIPPING CHARGES
See the Domestic Shipping for contiguous 48 US shipping.
See the International Shipping for shipping outside the continental US
See Hawaii, Alaska, US Territories, APO/FPO, and PO Box Delivery for shipping charges to those locationsData Web, Inc offers free ground shipping to destinations within the continental US (lower 48 states) on items designated by the small yellow and red notation (at left). Orders containing a mix of items marked as free ship, and others which are not marked as free ship, are NOT eligible for free ground shipping. Regular shipping will apply to orders going to addresses outside the lower 48 US states or specified by postal carrier or orders with additional items not marked as "free shipping" or for orders requesting expedited service, regardless of item type, quantity or order cart print-out.
OUR NO-HASSLES PROMISE TO YOU
We want you to purchase anything in this internet catalogue risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.
That's important to us because when you do receive a product from us, you have 30 days from the date of the invoice to decide ifIf, upon viewing an item, you're not delighted with any merchandise you buy from us, just return it to us or to the shipping center from which it came in new, unused condition. Please call the service center for a Return Authorizaion and instructions for where to ship the item (particularly large cages or crates), as some come from and must be returned directly to the manufacturer's shipping center instead of our own warehouse. 1-512-282-3003 M-F 8:30 am to 5:00 pm
- it is what you expected
- it fits your needs
- it is what you want
Also tell us what instructions you have concerning replacement, substitution, or refund.
Send any return prepaid, insured, in new, unused condition with its original parts, instructions, packaging, and your invoice (or a copy) within 30 days of the date on the original invoice.
Items that do not meet these few conditions will be subject to a restocking fee or, at the Company's option, returned to the customer without a refund. Shipping costs on any package returned to you will be charged to your account.
Click Here to download a Return Authorization Form
We are not responsible for damage which occurs in transit by return nor do we accept COD returns.Send it to:When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*), whichever you prefer. (Please allow 10-21 days for credit issue)
Data Web
2110 Slaughter Lane
Austin, Texas 78748
* Items which were shipped by free shipping or reduced shipping will be charged normal shipping charges upon their return.
* Items shipped directly from the warehouse of a manufacturer (usually wire crates, car barriers and grooming tables and accessories), will incur a 20% restocking fee upon their return.
NON-RETURNABLE ITEMS
Data Web is always concerned about your satisfaction. However, we regret that vaccines, prescription items, personalized items, books and videos, and special order items such as Electric or hydraulic Grooming tables cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.ORDER CHANGES & CANCELLATIONS
Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department. Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States CST. You may call: 1-512-282-3003If you wish to cancel an order after we have processed or shipped and before you have received it, please call our service desk to request an authorization to refuse receipt to avoid the 20% restocking fee (except in the case of metal cages or other items that are charged the restocking charges regardless). Due to UPS and FEDEX Policies, shipping will be charged both ways. Call 1-512-282-3003 We cannot re-route or stop a shipment that has already entered USPS, UPS or FEDEX systems.
SHIPPING REFUSALS
Data Web strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges both directions and minus a 20% restocking fee.MANUFACTURER'S WARRANTIES
We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense.DEFECTIVE MERCHANDISE
We purchase from the most reputable manufacturers and there is rarely an issue with defective products. However, factories make the occassional mistake.
If an item doesn't work properly, please call the manufacturer (listed in the product literature) or e-mail our customer service department to report the problem immediately. In most cases (because we're not experts at diagnosing problems), we will put you into direct touch with the manufacturer.
In all cases, save all of the packaging and packing materials and call our customer service department within 24 hours. (1 business day)of receipt. 1-512-282-3003.
Defective items will be replaced with the identical item or handled by the manufacturer directly.SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.ITEMS DAMAGED IN SHIPPING
We ship by the most efficient means possible. However, damage occasionally occurs.
If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.If you find damage subsequent to delivery, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-282-3003.
Inspection prior to acceptance is particularly important for large items shipped by Motor Freight carriers.
For Motor Freight Deliveries: The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to Data Web, Inc.com within 24 hours of delivery.Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while Data Web, Inc.com will help with any latent damage claim) Data Web, Inc is not liable for damage incurred subsequent to receipt and acceptance of the product.
In all cases of damage, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-512-282-3003.
HOW WE DELIVER ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box. (Click Here if you need to ship to PO Box address)
Additionally, some very light weight orders may ship by regular US Post right to your mail box. Some oversize or inordinately heavy items may be shipped by Motor Freight. In that case, we will need your exact address to estimate charges.
Customers who request US Postal delivery or who give us only a Postal address to which to deliver will be delivered by USPS and are charged according to the policies for postal orders below.
For Post Office Box Addresses, APO/FPO, Alaska, Hawaii, & US Territories
For International orders
Most orders can leave our warehouse within 24-48 hours of receipt of the order.
UPS Next Day Saver, Second Day, or Three-day Select service are also available. See rush shipping information
UPS Definition
of Shipping
TimeAerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air FREIGHT CHARGES FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
Data Web ships for as low as $7.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order.
In some places in our catalog, items are listed in case quantities. For those items, orders of multiple single packs will be billed at multiple pack rates where the number of individual items equals the multiple pack.
Because we have not anticipated all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders may incur extra shipping above that calculated by the order cart. We reserve the right to limit quantities and/or charge actual shipping charges on bulk quantity orders weighing over 20 Lbs.
The table below shows you charges according to the value of your purchase and whether you have ordered any Oversized items.(Items marked with * or ~ or ++).
Standard Shipping
Contiguous 48 States$1.00 to $50.00 add $7.95 $50.01 to $75.00 add $8.95 $75.01 to $100.00 add $9.95 over $100 add $10.95 For ease of calculation:
We charge an extra $4.00 over the standard shipping charges for onein your order.
= add $15.00 over the standard chart
= add $24.00 over standard chart Items with
have oversized shipping costs and will automatically calculate their shipping charges in the order cart if you have entered your address in the cart.
Charges above exclude
items marked withsuch as Large Bird Cage or
any other items that must ship
by Motor Freight or are charged actual shipping. For exact freight charges, see freight quotesSAN ANTONIO, TEXAS WAREHOUSE PICK UP
At this time, we do not offer any local warehouse pick up.OVERSIZED ITEMS
An oversized item is one whose weight may be under 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.
A double oversized item is one whose weight is over 30 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 70 Lb of weight even though they do not weigh 70 Lb.
For ease of calculation, see the chart above
SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S.
To Track your
UPS PackageShipping time = order processing time + shipping option you have chosen on your order.
Please allow several days for standard delivery of most items within the continental US. Domestic UPS takes 1-5 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.
UPS, Fed Ex, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.
Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.
We will not normally be alarmed nor trace any usual ground shipments until at least 1 week after shipping.
Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.To find out how long UPS Ground Transportation usually takes from Data Web to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.
See more details about shipping charges and timing on rush orders.EXPRESS SHIPPING FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
Need your order fast?
Express shipments are usually available, but remember that we charge additional shipping charges for all UPS 3 Day, 2nd DAY AIR and NEXT DAY AIR SAVER orders. Also remember that Express packages do not travel nor get delivered on Holidays or Weekends.
For Rush shipping, items in our catalog must be evaluated by dimensional weight rather than by their actual weight, which may result in an item or order being considered oversized and not able to be shipped by Rush means at the price quoted in the order cart. Data Web will try to contact you when an item or order is disqualified from quoted charges, and would result in additional charges. If we cannot reach you by shipping time, we reserve the right to ship those orders by the next fastest method available priced within the freight charges quoted on your order (regardless of the method chosen at the time of checkout).See Oversized Items above for details. (Large orders, bulky items, or oversized items marked with *'s are best shipped by regular means to avoid exorbitant shipping charges).
Orders which include items marked with *'s cannot be ordered through the order cart to be shipped by Rush means. They are, by their measurements and/or weight too large to calculate the express shipping charges using our quick formula.
If you have special RUSH needs for large, bulky, or heavy orders please telephone the information desk at 1-512-282-3003. Expect considerably higher charges - sometimes as much as $100 or more for 2nd Day and Next Day Saver UPS deliveries.
Orders requested for UPS Next-Day Saver, 2nd day air, and 3rd day select, will also be given expedited processing in our warehouse over orders utilizing customary means.
Most will be shipped within 1 working day of receipt of the order. (Orders placed after 12:00 non will be considered received the following work day.) Customers whose express order might be delayed leaving our warehouse more than one working day after receipt will be contacted by telephone or e-mail. Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery day.
See UPS's definition of Express options/schedules below.
of Rush / Express
TimingAerosols cannot ship by air
Express Shipping Considerations UPS Next Day Saver - End of Day Delivery - Limited to Packages under 10 Lb only
- Add $36.00 to regular shipping
- Aerosols cannot ship by air
- Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
UPS 2nd Day Air - End of Day Delivery - Limited to Packages under 10 Lb only
- Add $16.00 to regular shipping
- Aerosols cannot ship by air
- Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
UPS 3 Day Ground - End of Day Delivery - Limited to Packages under 10 Lb only
- Add $12.00 to regular shipping
- Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only
- Express UPS shipments are guaranteed by UPS to arrive on schedule
- UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive at any special time schedule.
- To find out how long UPS Ground Transportation usually takes from Data Web to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.- Customers who provide Data Web with valid e-mail addresses - Orders shipped by UPS will receive automatic tracking number verification (by e-mail to that address) upon leaving our warehouse.
VACCINES WITHIN CONTINENTAL U.S.
Vaccines are not yet available. However, when they are, the system is in place for getting them to you quickly and effectively. To insure the safety of your vaccine delivery, they must be shipped Overnight Air. There is an additional charge for the vaccine portion of your order for this special handling. The rest of your order will be shipped standard UPS unless otherwise stated. Someone must be there to sign for the package.
HOW WE DELIVER AK, HI, APO & U.S. TERRITORIES, PO BOXES
Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states and to PO Boxes by U.S. Postal Service or Postal Priority. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses.Some extra heavy or dense items may ship regular post (i.e. foods or litter etc). Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air. In those cases, shipping times are longer and no tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.
Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses.
Vaccine shipments are not available to outside U.S. 48, International or APO/FPO customers.SHIPPING CHARGES TO AK, HI, APO & U.S. TERRITORIES, PO BOXES
Shipping charges to APO and FPO addresses, Alaska, Hawaii, and U.S. Territories are shown below.
Hi, AK, U.S. Territories, and APO/FPO Shipping
By US POSTAL PRIORITY MAIL. UPS Ground to those areas may be charged more than this chart indicates.$1.00 to $50.00 add $7.95 plus $1.15/ Lb $50.01 to $75.00 add $8.95 plus $1.15/ Lb $75.01 to $100.00 add $9.95 plus $1.15/ Lb over $100 add $10.95 plus $1.15/ Lb Oversized, heavy and bulky items such as
cages, crates, beds, litter, foods, cat furniture, bulk treats, and
items marked with this symbolOVERSIZED ITEMS GOING TO AK, Hi, APO & U.S. TERRITORIES
Handling charges are charged on oversized items - items marked with asterix's
For ONE
For TWOadd $10.00
For THREE
For FOUR
to the regular APO/FPO, Ak, Hi, and territories shipping chart above.
Some items such as large pet beds, carriers, crates, cat furniture, kennel equipment, large bird cages and other bulky or heavy items are unable to ship by U.S. Post due to size restrictions, and can therefore, not be shipped to these addresses. If you are in doubt, ask our shipping department. We will need the item number, item description, and the exact address where you would like it shipped.SHIPPING TIME TO APO & U.S. TERRITORIES
We can usually ship your order from our warehouse within 12-48 hours of receipt of the order. However, most of our suppliers will not ship by post. Therefore, APO/FPO orders are usually shipped only from the home location of Data Web in Austin, Texas. This sometimes occasions some delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
The arrival time of your order is also dictated by conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.
Usual U.S. Postal Priority timing should be calculated for all orders outside the contiguous 48 states. APO/FPO Post can take from 2-6 weeks to reach you.TOP
EXPRESS SHIPPING TO APO & U.S. TERRITORIES
There is no reasonably priced, faster way to ship to most of these addresses (including APO/FPO addresses) than Postal Priority. Please do NOT request UPS Rush shipping for orders to APO/FPO, Alaska, Hawaii, or US territory orders.TOP
APO/FPO SHIPPING RESTRICTIONS
Most APO/FPO addresses have the following general restrictions:
- Packages may not exceed 70 lbs. (Some zip codes have lower limits)
- Packages may not exceed 130 inches in combined length and girth. (This means if you have a package that is 100" in length and 40" when you measure around it, you cannot send the item)
- All packages must be sent via the U.S. Postal System. The post office also requires companies or individuals to hand deliver packages being sent to APO/FPO addresses. (This is one reason why many merchants won't ship to APO/FPO addresses.)
- Firearms, alcohol, perishable food items and certain hazardous items also are restricted. Each zip code may have an even more detailed list of the restrictions for certain types of products.
HOW TO PAY FOR INTERNATIONAL ORDERS
At this time, due to varying country restrictions, Data Web, Inc is unable to ship all products to all countries.We rarely ship to South America, Eastern Europe, S.E. Asia. We often ship to UK, Great Britain, Western Europe, Australia, Canada, and other western countries.
If you are using a credit card, the exact name of the cardholder must match the shipping address. In some cases, please be prepared to fax us a photo ID (passport or driver's license picture) and a copy of the credit card as well as a signed copy of the credit card receipt which we will first fax to you.All prices are in US funds. Some international orders can be shipped using your credit card as payment. However, Data Web reserves the right to require direct bank transfer of funds in some situations.
(Wire transfers are fairly simple and usually take 3-5 business days for the transfer to be accomplished) Additionally, the intermediary bank charges $20.00 fees which are deducted directly out of your transfer before it gets to our bank. In anticipation of that, the extra $20.00 must be added into your wire transfer in addition to any total for products, shipping, and international handling charges.
Send payment in US funds payable to: Pet Expo
Bank of America
5725 Hwy 290 W
Austin, Texas 78704
Telephone:1-512-891-4100
Routing: 111000025
Account #:e-mail for account number
CURRENCY CONVERSION: All prices are in US funds. Use this handy Currency Conversion Site to get a better idea of the value of your order in your own currency.
HOW WE DELIVER INTERNATIONAL ORDERS
Every country is different, and each international order presents its own challenges.
Most international orders will be shipped by UPS International. Canada is shipped by United States Postal Service. We will quote freight charges on your order before it is shipped. We apply actual freight charges and also additional handling fees depending on the merchandise total of the order:Shipping and delivery dates are not guaranteed. All prices, policies, shipping charges, and processing fees are subject to change without notice. All out-of-stock items will be cancelled (no back-orders will ship and customers will be notified of this before shipping of the order). Items shipped incorrectly or damaged in shipment cannot be returned, and all warranties are through the manufacturer only.
We can not usually ship to South America, Latin America, Eastern Europe, S.E. Asia. We frequently ship to Great Britain, Western Europe, Australia, and Canada. (see sample shipping rates below)
For countries to which we find it impractical to ship: If you have an address within the US where the items can be delivered for forwarding, we can send them there for shipment to you by other means.
INTERNATIONAL HANDLING CHARGES
- The complexity of international shipping and international monetary transfer requires that we charge a handling fee to cover the cost of price & means investigation, special paper-work and forms, and follow-up. Therefore all orders which are billed to or shipped to international addresses will be assessed $10.00 in handling charges.
- Orders under $75.00 usually cannot ship.
ITEMS WHICH CANNOT SHIP INTERNATIONALLY
Some items are too large or too dangerous to ship economically by air travel. Items such as petroleum-based solvents or aerosol cans cannot be shipped internationally. Flea chemicals cannot ship across our borders. Foodstuffs are a problem.Large, heavy, or bulky items are just not practical. The freight is simply too expensive. (Any item with an * in its description is too large for international shipping.)
We look at each individual order to determine feasibility.
CUSTOMS, DUTIES, AND TARIFFS
Many countries impose tariffs and customs duties on shipments from the United States. Any charges at the delivery end are the responsibility of the receiving customer.
Additionally, some countries have restrictions on the type of goods which can be legally imported. We try to keep abreast of limitations, but it is not always possible. Any breach of import/export law which requires the return of the goods to Data Web will be the responsibility of the receiving customer.
Upon return of the merchandise, a refund will be credited to the customer, less 20% restocking charge and any freight and handling charges.INTERNATIONAL SHIPPING CHARGES
Shipping is actual shipping charges, FOB Austin, Texas or actual origination.As a courtesy to Data Web' International clients, each international customer who places an order will be contacted via e-mail with the exact shipping charges and asked to approve the charges BEFORE the order is shipped. No order is shipped without follow-up written approval from the ordering customer.
---------------------------------- ---------------------------------- UPS International ---------------------------------- ----------------------------------
Country US Postal Service (Weight in Pounds)
1 3 5 10 15 20 25 Australia $21.00 $29.50 $38.00 $56.00 $74.00 $92.00 $110.00 Austria $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Canada (USPS Only) $16.00 $18.60 $21.20 $27.70 $34.70 $41.70 $48.70 France $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Germany $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Greece $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Hong Kong $21.00 $29.50 $38.00 $56.00 $74.00 $92.00 $110.00 Ireland $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Israel $20.00 $28.00 $36.00 $57.75 $79.50 $101.25 $123.00 Italy $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Japan $21.00 $29.50 $38.00 $56.00 $74.00 $92.00 $110.00 Norway $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 South Africa (USPS Express Mail) $25.00 $42.00 $52.00 $77.00 $103.75 $130.50 $157.25 South Korea $21.00 $29.50 $38.00 $56.00 $74.00 $92.00 $110.00 Switzerland $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Sweden (Very high tarriffs) $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 United Kingdom $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 United Arab Emirates $20.00 $28.00 $36.00 $57.75 $79.50 $101.25 $123.00 Add $10 handling charges to the shipping charges.
Country UPS International Services
4 7 10 15 20 25 Australia $55.22 $71.79 $88.55 $113.54 $136.15 $155.35 Austria $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 Canada Packages to Canada ship USPS Priority Mail International France $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 Germany $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 Greece $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 Hong Kong $50.21 $63.01 $72.86 $88.16 $104.51 $120.10 Ireland $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 Israel (UPS Worldwide Saver) $116.75 $152.36 $188.69 $246.89 $293.97 $340.10 Italy $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 Japan $49.11 $61.91 $71.76 $87.06 $103.41 $119.00 Norway $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 South Africa(UPS Worldwide Saver) $201.36 $261.94 $318.83 $409.29 $501.66 $590.81 South Korea $55.22 $71.97 $88.55 $113.54 $136.15 $155.35 Switzerland $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 Sweden (Very high tarriffs) $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 United Kingdom $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 United Arab Emirates(UPS Worldwide Saver) $116.75 $152.36 $188.69 $246.89 $293.97 $340.10 The above estimates are not meant to be an exact cost of shipping. We hope they will give you an approximate idea before you place your order. Bulky items are charged by dimensional weight rather than real weight.
Dimensional weight = Box Length in inches x Box Width x Box Height divided by 166Almost no order ever ships for less than 3 Lb. actual or dimensional weight.
Add $10 handling charges to the shipping charges.
SHIPPING OVERSIZED ITEMS INTERNATIONALLY
There are size (length and girth) restrictions as well as weight restrictions on International parcel travel. For this reason, heavy or large, bulky items cannot be shipped by any reasonable means. We suggest packages no more than 1-7 Lbs (by dimensional weight calculations above), and no item with an * in its description.INTERNATIONAL SHIPPING TIME
Because of the complexity of international shipping, it is hard to give general guidelines about timing of shipping. Shipping and delivery dates are not guaranteed. Some countries can only receive shipments by UPS or FED EX overnight service.
We can usually ship your order from our warehouse within 12-48 hours of receipt of your approval of the order. However, most of our suppliers either will not ship internationally at all or ship only in the most expensive manner. Therefore, international items are usually shipped only from the home location of Data Web in Austin, Texas. This sometimes occasions a short delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
Most of our international shipments travel by UPS International which takes from 5-7 days. Sometimes Customs delays the package arrival on your end. The arrival time of your order is dictated by other conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.TOP
INTERNATIONAL ELECTRICAL CURRENT
Does your country use 220-240 Volt power?
Many countries use 220-240 volt power sources. The USA uses 110 Volt power source. All electrical items listed are made for 110 volt power unless specifically stated otherwise.
Batteries? If you are ordering an item that uses custom batteries, it is a good idea to order a few replacement batteries at the time of your order as shipping them separately at a later date is expensive.INTERNATIONAL PRODUCT WARRANTIES
International customers must work directly with manufacturers for defective merchandise. Should the need arise, Data Web will be glad to give Manufacturer contact information via e-mail to international customers who need it. Under no circumstances, and at no time will Data Web be responsible for return shipping charges, replacement, or repair or any item shipped internationally which is found to be defective.VACCINES CANNOT SHIP INTERNATIONALLY
Customer Service at Data Web, Inc.com
CONTACT US DIRECTLY
Data Web, Inc.com can be reached at 1-512-282-3003. Our sales associates will gladly take take your order by telephone Monday through Friday from 9:00 a.m. to 5:00 p.m. Central Time.
LOOKING FOR AN UNLISTED ITEM?
If you are looking for a particular product which you don't see in our catalogue, ask by e-mail, 24 hours a day. We'd love to hear from you, and we will reply as quickly as possible.
NEED MORE PRODUCT INFORMATION?
If you need more details about a listed item before you can place your order, a knowledgable and helpful sales associate will be delighted to help you Monday through Friday 9:00am-5:00pm United States CST. You may call
1-512-282-3003
However, we are sometimes overwhelmed with the volume of inquiries, or we may not be able to give you details without some research, in which case our sales associates will refer you to our E-mail Research Department.
NEED LARGE ITEM SHIPPING DETAILS?
To obtain a shipping quote on large or motor-freighted items prior to placing your order, please send the item numbers and your exact shipping address. We can research the cost and give you more exact information.
NEED TO RETURN AN ITEM?
We hope you'll be happy with each an every item you purchase from us. However, if for any reason you wish to return an item, we'd like it to be as hassle-free as possible.
See our Guarantee, Warranty & Return information for details. If you wish to check the status of an item you have already returnedemail E-MailNEED TO CHANGE AN ORDER THAT HAS ALREADY BEEN PLACED?
Changes can only be effected if they are requested BEFORE processing time on the day of the order. In most cases, that is a VERY SMALL window of time. Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department. Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States CST. You may call
1-512-282-3003
E-Mail may not be the most reliable method if time is of the essence.NEED TO CHECK THE STATUS OF YOUR ORDER OR YOUR RETURN?
If you got an ORDER NUMBER, we got the orderIf you placed your order directly via the order cart on our site, you should have viewed a page which detailed your order (including any shipping and handling charges) and which also gave you your ORDER NUMBER.
If you did NOT get an order numberIf, at the end of your on-line transaction, you received any message other than your ORDER NUMBER, (such as ORDER CART EMPTY) or you did NOT get an order number, your transaction may not have gone through. We download orders systematically during our business hours. If there is a question about whether your order went through, e-mail us and we will track it. If it did NOT get to us, we'll let you know. In that case, you may need to place the order by telephone (1-512-282-3003)
If your correct e-mail address was on your order, you should have gotten an e-mail response from UPS within 1-3 business days. We provide you with your UPS tracking number so that you are aware that your order has shipped and so that you may track its progress via UPS's Tracking Systems.
If it has been more than two weeks since your order was placed and you have heard nothing, please e-mail, as we may need to institute a search for your order.
Store Pages
Tel: 1-512-282-3003 (Mon-Fri 8:30 - 5:00 pm)
9402 Roxanna Dr., Austin, Texas 78748
©: Copyright 1996-2010 by Dataweb, Inc. All Rights Reserved.
